Billy is the most thorough and detailed owner I have ever met. His use of technology in communicating to me is unbelievable. He walked me step by step through the process of of how each system in my car operates. He explained things like no other shop has ever come close to. To me personally, he's a master educator, as he walked me through every system of my car & he didn't make me feel that my questions were silly. He always & simply tried to help me understand and he didn't mind the fact that I asked the same thing several times. He knows that customers do not necessarily have a background in automotive repair and he tries to speak very slowly and explain to you what the issue is. He doesn't try to sell you anything, he just tries to let you know how that system functions and whether it is critical or can be deferred to a later date. He is unbelievably honest, patient, knowledgeable & soft spoken man. He explains things in unbelievable detail and yet in a very easy to understand manner. He treats the customer with respect & helps you to understand what needs or should be done or not done. His car diagnosis process for every car is always the same. They don't skip a thing. Every system is evaluated and documented. They use a fantastic computer program which he connects to your phone so you know every step of the way what's happening and what needs to be done, what can be deferred, what is operating correctly and what the charges are for each area of concern. You really check off what you want to have done or deferred. They don't try to sell you anything. The computer technology also allows you to communicate with him if you have any questions. He keeps an itemized list on the computer program of every item they're working on & what should be done and how much it will cost. You always have a running list of what he's doing while you're at home, sitting in your chair, of what they're doing or needs to be done to your car. He does not force you or scare you into buying or repairing anything. On your phone you merely tell them that you want something done or that you don't want it done. He honestly goes down the list and you pick and choose what you want to fix and what you want to defer to a later date or not do it all. I've never been more comfortable with a shop than Aram's Auto Repair Center. When I take my car in & when I take my wife's car in, I know for a fact that everything is going to be looked at methodically and honestly. Integrity, honesty, efficiency and quality are all traits that I value very highly. Aram's provides all those for me. Billy, Michelle and the employees all are extremely professional, punctual and courteous. The bottom line is that the technology and honesty of this shop makes the car repair experience fantastically transparent. There are no secrets, gimmicks, excuses & misspoken facts. They stand behind their work for 3 years no other shop does that. Respectfully, Dan and Janice Boyd