Fresno Auto Repair

I called Aram’s automotive about my truck air conditioner. It stopped working and I told the guy on the phone I was looking for a Shop to fix my AC. He said I could drop it off on Friday morning and make sure you get here early so we can get to your truck first thing. I dropped the truck off at 7:30 am. Told Michelle that the most important thing was to fix my AC and if they had time they could check my warning light about my 4 wheel drive. But the most important thing was my AC. I also told them I could not be without my truck on the weekend. I did not hear back from the shop until 12:30 pm. They told me they couldn’t get my estimate yet because my pictures and videos weren’t done yet. I told them I didn’t care about pictures and videos. How much to replace my AC system. They called back a few minutes later with a quote of $ 2200.00. Which is way over priced. When I said that the guy on the phone said he would check for overlapping charges and get back to me. They would drop the charge to $2000.00 and we’re still going to charge me the $340.00 diagnostic fee. This shop is only interested in digging up work by providing what they call a courtesy inspection that I did not ask for. They sent me a long list of items as small as burned out light bulbs and and as large as a transmission that needed to be replaced. I was livid when I got that list. All I wanted and asked for was an estimate and the repair of my AC system. By the time they got around to quoting me the repair cost they said they only had three hours left in the working day and the job was going to take three hours to do. I said great get to it. He then told me that the technician could not work on my truck only and he had to have a break and could not complete the repairs today. I said so you are charging me for several hundred dollars for diagnostic work I already knew about and did nothing to actually fix my truck. His answer was well if you choose to look at it that way. At this point I said just get my truck ready for me to pick up and I got myself out of there as fast as I could. As far as I am concerned they don’t care about real customer service, just how much can they extract out of you with diagnostic fees and double talk excuses as to why they can’t complete the repairs you actually asked for. They are way over priced. They are $210.00 an hour. The dealer is $240.00 an hour and everyone knows that you don’t go to the dealer unless you have no other option because of their cost. Well it looks like Aram’s automotive is another dealer it would be better to avoid. Heart broken that a place like Aram’s has chosen to operate like this. It wasn’t like this when Aram himself owner the place. You got me this time, there won’t be another time.

Fast and friendly service.

I took my 2013 Chrysler 300 here based on reviews for an overheating issue. First off, the shop diagnostic fee is over $300 and for the vast majority of issues this charge does not count toward or get deducted from your cost if you have them repair your vehicle. After inspecting my vehicle the shop found a leak in a heater hose that was causing my issues. The quote to replace the hose was $1,400 in addition to the $300 fee for looking at it. They also recommended a myriad of other maintenance services, including $1,000 just to change my spark plugs. I ended up paying the shop the $300 inspection fee and towing my car to another reliable shop who inspected and completed the same repair that would have been $1,700 at Aram's for less than half the cost - $800 total. My repair away from Aram's also included OEM parts from the dealer. This shop tries to explain away their inflated prices with talk of warranties and shop talk but at the end of the day this shop is just WAYYY overpriced.

I have never been treated better by any other mechanic shop. All of the employees are positive and helpful, and their recommendations and prices are honest and fairly priced.

We brought our car in while out of town and were told it would be done in a day or two. That turned into four days, with vague updates and shifting timelines. Every day we were told “it might be done today,” followed by “we actually need another part,” or “a tech had a medical emergency.” The real issue wasn’t the delay itself, but the lack of honest communication. If they had been upfront, we could’ve planned differently. Instead, my wife was stuck hours from home waiting on a car that kept getting pushed back. Kenny, the guy we spoke with, was polite but also a major bullshitter. Kind tone, but the constant runaround made it worse. They didn’t even mention the radiator hose until days in — even though the car overheated and it should’ve been clear from the start. We understand things happen. But the lack of transparency turned a repair into a frustrating mess.

This Place is awesome! Thank you for your help and support!!! Have a good day

I am always very pleased with my services here! Top Notch

first off, I was greeted and began the process with delightful Michelle. I believe she is the greatest asset to your company. I so appreciate the professional service I received getting the prognosis with photographs and videos and detailed estimate. while the cost was reasonable, the car lacked corresponding value to repair it. While I don’t hope that any of my other cars have mechanical difficulties future, if they do, I will always have it towed to Aram’s

Performed a difficult task on my 2024 Corvette in a timely and professional manner. Always friendly and courteous at this place.