Fresno Auto Repair

fast service a little high for a vowel stem on a tire but very nice people

The communication from Billy was unacceptable- he failed to notify me of necessary repairs to my vehicles alignment! I was called by Billy and told that my car was ready and good to go, so when i picked up the car and paid for the work that i believed to be complete, Soon as i drove the car on the hwy i instantly noticed it was drifting to the right, so i made an appointment for a later date to have it checked out- it was on the second visit when i was told by Billy that he had FORGOTTEN to mention to me that the alignment required more parts and a lot more money to fix the problem, there was no mention on the original work order of alignment repair parts recommended ( very disappointing) I declined the additional repairs as i felt i could not trust this shop- had Billy been more thorough with his communication i probably would have had repairs made- i will never go back and they have lost my respect and trust. Services Wheel alignment

STAY AWAY!! The communication from Billy was unacceptable- he failed to notify me of necessary repairs to my vehicle’s alignment! I was called by Billy and told that my car was ready and good to go, so when i picked up the car and paid for the work that i believed to be complete, Soon as i drove the car on the hwy i instantly noticed it was drifting to the right, so i made an appointment for a later date to have it checked out- it was on the second visit when i was told by Billy that he had FORGOTTEN to mention to me that the alignment required more parts and a lot more money to fix the problem, there was no mention on the original work order of alignment repair parts recommended ( very disappointing) I declined the additional repairs as i felt i could not trust this shop- had Billy been more thorough with his communication i probably would have had repairs made- i will never go back and they have lost my respect and trust.

I will Definitely have Arams Auto Repair take care of My Cadillac from this day forward. I was Impressed with their Service. This was the 1st time that I was given Photos and Videos of the Car Parts that Needed to be Replaced. Thank You Michelle for Your Professionalism and Care.

What a great experience having my car serviced. They take great care of their customers.

Had hye hopes based on the reviews. Went in because AC wasn't blowing cold and windshield wipers weren't working properly. Took over a week to get my car back. Some things were out of there control, but some things weren't. When I finally got the car back, TPMS light was on, so now I have to get that figured out. (It's not the tire pressure, had it checked). If it wasnt for the complimentary shuttle service I'd give 2.5 stars, but that saved me $20-30 in Uber rides. Half a star for that.

I called Aram’s automotive about my truck air conditioner. It stopped working and I told the guy on the phone I was looking for a Shop to fix my AC. He said I could drop it off on Friday morning and make sure you get here early so we can get to your truck first thing. I dropped the truck off at 7:30 am. Told Michelle that the most important thing was to fix my AC and if they had time they could check my warning light about my 4 wheel drive. But the most important thing was my AC. I also told them I could not be without my truck on the weekend. I did not hear back from the shop until 12:30 pm. They told me they couldn’t get my estimate yet because my pictures and videos weren’t done yet. I told them I didn’t care about pictures and videos. How much to replace my AC system. They called back a few minutes later with a quote of $ 2200.00. Which is way over priced. When I said that the guy on the phone said he would check for overlapping charges and get back to me. They would drop the charge to $2000.00 and we’re still going to charge me the $340.00 diagnostic fee. This shop is only interested in digging up work by providing what they call a courtesy inspection that I did not ask for. They sent me a long list of items as small as burned out light bulbs and and as large as a transmission that needed to be replaced. I was livid when I got that list. All I wanted and asked for was an estimate and the repair of my AC system. By the time they got around to quoting me the repair cost they said they only had three hours left in the working day and the job was going to take three hours to do. I said great get to it. He then told me that the technician could not work on my truck only and he had to have a break and could not complete the repairs today. I said so you are charging me for several hundred dollars for diagnostic work I already knew about and did nothing to actually fix my truck. His answer was well if you choose to look at it that way. At this point I said just get my truck ready for me to pick up and I got myself out of there as fast as I could. As far as I am concerned they don’t care about real customer service, just how much can they extract out of you with diagnostic fees and double talk excuses as to why they can’t complete the repairs you actually asked for. They are way over priced. They are $210.00 an hour. The dealer is $240.00 an hour and everyone knows that you don’t go to the dealer unless you have no other option because of their cost. Well it looks like Aram’s automotive is another dealer it would be better to avoid. Heart broken that a place like Aram’s has chosen to operate like this. It wasn’t like this when Aram himself owner the place. You got me this time, there won’t be another time.

Fast and friendly service.

I took my 2013 Chrysler 300 here based on reviews for an overheating issue. First off, the shop diagnostic fee is over $300 and for the vast majority of issues this charge does not count toward or get deducted from your cost if you have them repair your vehicle. After inspecting my vehicle the shop found a leak in a heater hose that was causing my issues. The quote to replace the hose was $1,400 in addition to the $300 fee for looking at it. They also recommended a myriad of other maintenance services, including $1,000 just to change my spark plugs. I ended up paying the shop the $300 inspection fee and towing my car to another reliable shop who inspected and completed the same repair that would have been $1,700 at Aram's for less than half the cost - $800 total. My repair away from Aram's also included OEM parts from the dealer. This shop tries to explain away their inflated prices with talk of warranties and shop talk but at the end of the day this shop is just WAYYY overpriced.