5

My Infinity broke down on Hwy99 a couple of days after Christmas. I was traveling with a puppy from northern CA to southern CA. I had the very fine folks from AAA tow me to the Infinity dealership in Fresno. Unfortunately after 4 hours of waiting, it was determined they wouldn’t be able to even look at my car until the next day. With this information I decided to be towed to Aram’s Auto Repair. I had called ahead and was told they could diagnose right away. It was late in the day, so repairs wouldn’t happen until the next day. The facility was spotless and the staff amazing. Their manager, Billy, assured me they would do their best to get me back on the road by noon the next day. He arranged lodgings for me and my puppy, gave me a very fair quote for services, provided transportation to the hotel and arranged for transport back the next day. True to his words, the completed the repairs ahead of time and I was homeward bound an hour earlier than anticipated. I can’t find words to express just how incredible this repair shop is and what an amazing manager they have in Billy. Their hospitality, kindness and caring can’t be purchased! Oh and the icing . . . Billy and his wife rescue dogs. I could go on and on, but I hope you get the point. This shop, these folks . . . they are the real deal! Five stars and a sincerely grateful customer!

5

I continue to be impressed with the knowledge of the service manager, his patience with my questions, and the high quality of work generated by his technicians. If something isn't right, they keep at it until it IS fixed. I always need transportation while my car is being fixed and they provide it quickly. I don't think I will ever take my cars anywhere but Aram's.

5

Exceptional Professionalism!

2

Brought my Jeep Wrangler in for oil change and smog test. Did not pass smog test because the check engine light was on. The check engine light was not on prior to taking vehicle in, and it ran rough after they performed my service. It seems a little suspicious to me.

Jeff, the vehicle did NOT fail the smog test as it wasn't performed because check engine light was on. The vehicle had a misfire the moment that the technician started it, to bring into the service bay. We offered you a diagnosis to locate the source of the misfire and you declined. You stated that you were tired of putting money into the vehicle, as it has over 270,000 miles, and chose to take the vehicle as is. We have been servicing this vehicle for over 2 years, with no previous issue. We are not sure what you are implying, but encourage a second opinion if needed. If it it determined that we are at fault, we will gladly take care of the issue. Please let us know if we need to help, and thank you again for your patronage.

- Aram's Auto Repair
5

Excellent work in a timely matter.

5

Thank you Aram's! You got my towed-in car back on the road the next day!

5

We were traveling from out of town and the Arams team got us up and running quickly. This is a first rate operation and highly recommended.

5

They always are very professional and thorough. Although having to pay the bill is never fun I always know that the work they have done is done well.

5

Always professional!

5

Excellent service.

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