Fresno Auto Repair

We again apologize for the issue with giving you the wrong receipt for services rendered. We should have looked at the invoice before handing it to you. The paid amount for your invoice was correct for the services rendered. A copy of the correct invoice and amount charged had already been printed and was waiting in hand in case you wanted that copy. Another copy had already been placed into the mail in case you could wait for it as well. Regarding the previous appointment, we can not always know how each job will go. In this case we had carry over from the previous day that needed to be completed before we could look at your vehicle. We informed you of that and you seemed OK with returning at a later date. We could have taken in the vehicle on the scheduled date, it just would have been completed later in the day. Again, sorry for the mix up, we strive to maintain a level of professionalism and obviously fell short on this occasion.

Annie, we are surprised to see you leave this type of review knowing you have an appointment for this morning, 3/20/2017 to look at your vehicle for a brake noise. The noise that the vehicle was brought in for was in the front brakes. We gave you an estimate for only the front brakes , as the rear brakes were not heard to be noisy at the time of inspection. You returned the vehicle, with no appointment, and were taken on a test drive to confirm noise. The noise you initially demonstrated was from the rear brakes. A single noise was heard from the front brakes at one stop. You were informed that the vehicle had only 30 miles placed upon it since the front brakes were replaced and to please give it a few days for the pads to seat in. This is why you are scheduled to bring the vehicle back. In regards to time, please remember that your initial appointment was scheduled for 8:00 AM and you did not show up for this appointment until almost 10:30 AM. During that time other vehicle did show up and were currently using available rack space. We look forward to resolving your issue and apologize for the misunderstanding.

Thank you for the kind words David. We look forward to meeting all of your vehicles needs.

Tai, You brought your vehicle in with the complaint that both brake lights & tail lights were inoperative. We wrote you an estimate, that you signed before any work was performed, for $116.00. Upon inspection we found not only those lights not operating, but both front marker lights and the L/R marker light were out. We replaced both front marker light bulbs, both rear tail light/ brake light bulbs and attempted to repair the L/R marker light bulb. That bulb was intact, and in fact, had no power to the lamp socket. We phoned you with an estimate to diagnose the power circuit to the left rear marker light which you declined. You were only charged for the time used and related 4 light bulbs, which came in under the estimate that you signed. You were not treated any differently as a female, we treat all of our customers as family. We made repairs that were needed to your vehicle that we could, for the price agreed upon and gave you an estimate for those exceeding that amount. We suggest that you still repair the left rear marker light as that can get you pulled over for a fix-it ticket. We are sorry that you feel mistreated and strive to keep open communication with our customers. If you experience a change of heart feel free to call us for any future vehicle needs.