Said that they fixed the problem with my van's transmission then i drove 2.3 miles from the shop and it locked up completely
Cynthia, our main priority is keeping our community safe and comfortable on the road, so I can assure you we would never let a customer leave without repairing the issue they came in with. Your vehicle was towed in, as it would not drive. Unfortunately your vehicle was overfilled with transmission fluid by 3 quarts when we inspected it. This is damaging to the transmission, as the fluid will whip into a foam and not lubricate the internal components properly. The only thing we did to repair your transmission was to remove the excess fluid that had been installed prior to our inspection. We test drove your vehicle three separate times to verify proper operation, before contacting you for additional repairs the vehicle needed. You paid for those repairs and our inspection. We're glad you stopped by to give us the opportunity to help out with your van, but it's unfortunate to see you felt there were no changes when you drove off of our lot. If you'd like to discuss anything further, please feel free to give us a call so we can clear anything up. -The Team at Aram's Auto
- Aram's Auto Repair